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Parents Angry at United Over 'Losing' Daughter

The USA Today reports that United Airlines has been drawing criticism over the last couple of days from a San Francisco family saying United "lost" their 10-year-old daughter. She was supposed to be traveling as an unaccompanied minor with United, as the parents are said to have paid the $99 fee.

The daughter was flying from San Francisco to Traverse City, Mich., and went through Chicago O'Hare on June 30. She had a connection time of a little over an hour, says her parents. Parents have went public with a  complaint letter to United because they say they had problems getting to the bottom on the situation. For instance, not only do they say they were placed on hold and redirected numerous times, but they were allegedly given conflicting information.

It was allegedly hours until they finally heard that someone "forgot to show up" to escort their daughter through Chicago’s airport. Their daughter eventually made it to her destination, but four hours behind the original time and minus luggage.

The parents say they made their complaint public by writing a formal letter and posting because of the response they received from United. 

United says, "We reached out directly to the (parents) to apologize and we are reviewing this matter…what the (parents) describe is not the service we aim to deliver to our customers…” Parents of young flyers, think about this story before using the unaccompanied minor option.

Read the full USA Today article.

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