Position Title: Program Success Director
Location: Remote
Hours: 8:30 a.m. to 5:00 p.m. EST; Monday - Friday
Travel: 1-2 times monthly
Salary Range: $65,000-$75,000
 
About National Fatherhood Initiative®
National Fatherhood Initiative (NFI) is the nation's leading non-profit working to increase father involvement by equipping city, state, and community partners nationwide to intentionally and proactively engage fathers in their programs and services. Since 1994, NFI has been the most trusted source of research on the effects of father absence on children and the benefits of father involvement through its Father Facts publication.  
 
Rooted in the aforementioned research, we are a small, solid team of dedicated individuals working to delight our partners by equipping them with the awareness, knowledge, skills, and resources they need to be more father-inclusive and succeed with fatherhood programs and initiatives. At NFI, you will make a huge difference in the lives of children, fathers, families, and communities nationwide by helping to increase the number of organizations that intentionally and proactively serve fathers.  
 
NFI is an equal-opportunity employer. Our hiring practices do not discriminate based on race, color, national origin, sex, sexual orientation, age, disability, religion, marital or parental status, political affiliation, military service, or other non-merit-based factors. NFI provides a generous set of benefits that include options to participate in a retirement plan (403b), health insurance, short- and long-term disability, and discount dental and vision plans. 
 
Job Description
The Program Success Director (PSD) raises awareness among human service organizations of the system of complementary resources and services NFI offers that increase the value of NFI’s core programs and the success of human service organizations in implementing them. The PSD provides training and technical assistance to human service organizations in implementing and maintaining NFI’s core line of programs. This line includes 24:7 Dad®, InsideOut Dad®, 24:7 Dad® Key Behaviors Workshop™, Fathering in 15™, and Understanding Dad™. The PSD also assists with implementing funded and non-funded projects and other support duties to further promote and support NFI’s overall and product-specific brands. The PSD reports to the Chief Partner Success Officer (CPSO).

Responsibilities

• Responds to training and program inquiries by phone, email, forms submitted through Hubspot (NFI’s inbound marketing system,) and referrals to program purchasers by NFI staff.
• Proactively identifies human service organizations not currently using NFI programs (i.e., potential partners). Schedules meetings with them to present program options. Identification can happen in multiple ways, including but not limited to the following:
  • Referrals from NFI staff
  • Referrals from existing partners (i.e., users of NFI programs and other resources)
  • Referrals from strategic allies
  • Subscribing to online newsletters that may feature potential partners 
  • Attending webinars sponsored by other organizations that might have speakers or attendees that represent potential partners
• Secures sales of training, program materials (e.g., curriculum kits), and other NFI resources that meet partners’ needs. Sends associated sales quotes to partners and follows up on those quotes to close sales via signed quotes.
• Conducts on-site and webinar-based training institutes for current and new facilitators of NFI programs.
• Manages NFI’s training institute calendar and assigns staff to deliver and assist with training institutes.
  Coordinates non-funded projects focusing on NFI programs (e.g., gathering facilitator feedback for program improvements).
• Assists with implementing funded projects that include the delivery of NFI resources, training, services, and technical assistance. Might have primary responsibility for overseeing some funded projects.
• Works closely with the CPSO to manage relationships with partners that run NFI programs to ensure successful and sustained implementation and expanded use of NFI resources.

Secondary Responsibilities

• Supports and expands the NFI brand by participating in or presenting at strategic conferences.
• Writes monthly articles for Championing Fatherhood, NFI’s blog, related to NFI programs (e.g., case studies and advice on effective facilitation and program implementation).

Required Education, Experience, and Skills

• Education: Bachelor’s degree from an accredited college or university.
• Experience: Training staff in human service organizations; can frame a message in a clear, concise, and compelling way; able to work in a fast-paced environment that often requires shifting priorities quickly;  detail-oriented, extremely organized; excellent task-switching abilities; excellent writer; excellent verbal skills; able to quickly establish rapport and form positive relationships with strangers over the phone and via video; has spent much time in phone and video meetings; has learned to use unfamiliar software and online platforms; working from home.
• Skills: Highly proficient with platforms used to deliver webinars and video meetings (e.g., Zoom and Adobe Connect). Proficient with MS Word, Excel, and PowerPoint; proficient with G Suite (Gmail, Docs, Forms, Drive, and Calendar). 

Desired Experience

• Education: Master’s degree from an accredited college or university.
• Experience: Sales, marketing, or customer service. Trainer of a curriculum/program used by human service organizations, ideally one used nationally. Worked from home with no or limited in-person Interaction with co-workers.
• Skills: Proficient in using CRM(s) and eCommerce system(s). 

Characteristics, Values, and Research-Informed Views
This is a remote position, so you should be self-sufficient, self-motivated, and comfortable interacting with co-workers through video and phone calls with few opportunities for face-to-face interaction. (NFI holds an  annual in-person staff retreat.) You must welcome a fast-paced role driven by goals, priorities, and key results. You must be able to receive criticism and feedback about your work gracefully. Your values must align with NFI’s Core Values. (See the description above the listing of our staff at https://www.fatherhood.org/leadership.) Finally, your views—particularly on the well-being of children,  families, and communities—must be supported by research and evidence. They must align, for example, with the wide breadth of population-based research that shows children with an involved father are more likely to realize a range of positive physical, socio-emotional, academic, and economic outcomes than are children with an uninvolved father. They must also align with the wide breadth of population-based research showing that children who grow up with their two married parents are more likely to have positive outcomes than those who grow up without their two married parents.

To apply, please click here, where you will submit the following:

• Cover Letter: Include your salary requirement.

• Resume.

• Links to any videos of you presenting or facilitating.

• An original blog post/article of 500 words explaining why fathers matter to child well-being. (If you have written such a post/article that’s been published, you must submit a new post/article.) Give the post/article a title, incorporate at least one quote from a reputable source, and notate references for at least two sources.

NFI will not accept incomplete applications and is not accepting phone calls about the position. Applicants will be contacted if they are selected for an interview.